Frequently Asked Questions
Quick answers for buyers on Mallmixo. Still stuck? Contact us.
Who operates this website?
Mallmixo is operated by ILOVEVIBE LTD. Contact us at support@mallmixo.com.
Are products for human use?
No. All catalog items are sold for laboratory research use only (RUO). They are not intended for human or veterinary consumption. See our Terms of Service.
How much is shipping?
Standard shipping is $40 USD per order. Orders with merchandise totaling $500 USD or more qualify for free shipping. Fees are shown in checkout before payment.
What payment methods do you accept?
Cryptocurrency (via our crypto gateway) and card / popular wallet payment links (Visa, Mastercard, Apple Pay, Google Pay, and related options). Details appear at checkout.
How do I track my order?
After dispatch we email your tracking number to the address used at checkout. If you need help, email support@mallmixo.com with your order ID.
What is your return / refund window?
Eligible refund and return requests are accepted within 30 days under the conditions in our Refund Policy.